Refund policy
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged in transit, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
International Returns
International customers are welcome to return eligible items within 30 days of delivery. Return shipping costs and any applicable customs fees are the responsibility of the customer. We recommend contacting us at support@akbloom.com.au before sending a return.
Non-Returnable Items
We do not accept change-of-mind returns on perishable goods, customised or personalised products, personal care items, gift cards or items marked as final sale.This does not affect your rights under applicable consumer law.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@akbloom.com.au with photos and your order number.
Damaged Glassware / Fragile Items
Our glassware is carefully packaged to ensure safe delivery. If your item arrives damaged due to transit, please contact us as soon as possible, preferably within 48 hours of delivery, with photos of the damage and packaging.This does not affect any rights you may have under applicable consumer law.
Exchanges
For change-of-mind returns, we do not offer direct exchanges.If you receive an item that is faulty, damaged, or incorrect, please contact us at support@akbloom.com.au so we can arrange an appropriate remedy in accordance with Australian Consumer Law.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to process the refund.
Gift Returns
If you received an AK BLOOM product as a gift, we're happy to offer a store credit to the value of the item in lieu of a refund to the original payment method. Please contact us at support@akbloom.com.au with your order details
EU Customers
If you are based in the EU, you have the right to cancel your order within 14 days without giving a reason.
Contact
Email: support@akbloom.com.au | Phone: +61 401 472 635
Last updated: July 2026