Refund policy

Returns We accept returns within 30 days of purchase. To be eligible, items must be unused, in original condition, and in original packaging.

Non-Returnable Items We do not accept returns on perishable goods, custom/personalised products, personal care items, sale items, or gift cards.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at support@akbloom.com.au with photos and your order number.

Exchanges We only replace items that are defective or damaged. Contact us at support@akbloom.com.au to arrange an exchange.

Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to process the refund.

EU Customers If you are based in the EU, you have the right to cancel your order within 14 days without giving a reason.

Contact Email: support@akbloom.com.au | Phone: 0401 472 635

Last updated: July 2026