Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping Australia-wide on all orders. No minimum spend required.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery via Australia Post takes 3–8 business days. Express Post takes 1–3 business days.

Do you ship internationally?

Currently we ship within Australia only. International shipping is coming soon — sign up to our email list to be notified.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please contact us at support@akbloom.com.au to initiate a return.

What if my item arrives damaged?

We're so sorry if this happens! Please email us at support@akbloom.com.au with a photo of the damage within 48 hours of delivery and we'll arrange a replacement or full refund promptly.

How long do refunds take?

Refunds are processed within 10 business days of receiving your returned item.

Gifting

Do your products come gift-ready?

Yes! Our glassware sets are presented in premium AK BLOOM gift boxes — perfect for gifting with no extra wrapping needed.

Can I include a personalised message?

We don't currently offer personalised gift messages, but this is something we're working on. Stay tuned!

Products

Are your glasses safe to use?

Absolutely. Our glassware has been independently tested and passed lead & cadmium migration testing to DIN 51032:2017 standards.

Are your glasses dishwasher safe?

We recommend hand washing to preserve the quality and clarity of your glassware.

How do I care for my glass teapot?

Hand wash only with warm soapy water. Avoid sudden temperature changes (e.g. pouring boiling water into a cold teapot). Allow to cool before washing.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for fast and secure checkout.

Can I use a discount code?

Yes! Enter your discount code at checkout. Only one code can be applied per order.

How do I track my order?

Once your order is dispatched, you'll receive a tracking email from Australia Post with your tracking number.

Still have questions?

We'd love to help! Email us at support@akbloom.com.au or call us on 0401 472 635. We aim to respond within 1 business day.